Refunds & Returns

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Guide to Refunds & Returns for Herbal Incense Smoke

Refund Policy

At Herbal Incense Smoke, we understand that customer satisfaction is paramount. Our refund policy is designed to ensure a seamless and transparent process for our valued customers.

The processing time may vary but generally takes a few business days.

Eligibility for Refund:

Refunds are applicable within 14 days of receiving the product.

To be eligible for a refund, the product must be in unused condition.

Cancellation and Refund:

If you cancel an order and have already made a payment, a full refund will be issued.

Delivery costs will be charged additionally if the order has been dispatched.

Initiating a Refund:

To initiate a refund, contact our customer support within the eligible period.

Provide order details and reasons for the refund request.

Processing Time:

Refunds are processed promptly upon approval.

Returns Policy

We aim to make the returns process straightforward for our customers. Please follow these guidelines:

Approved returns will result in a refund or exchange, depending on customer preference.

Return Window:

Items are eligible for return within 14 days of receipt.

Condition of Returned Item:

The returned item must be in an unused condition to qualify for a return.

Ensure the product is securely packed to prevent damage during return transit.

Initiating a Return:

Contact our customer support to initiate a return.

Provide order details and reasons for the return.

Return Shipping:

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service.

Processing Returns:

Once the returned item is received, we will inspect it.

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