
Refunds & Returns
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Guide to Refunds & Returns for Herbal Incense Smoke
Refund Policy
At Herbal Incense Smoke, we understand that customer satisfaction is paramount. Our refund policy is designed to ensure a seamless and transparent process for our valued customers.
The processing time may vary but generally takes a few business days.
Eligibility for Refund:
Refunds are applicable within 14 days of receiving the product.
To be eligible for a refund, the product must be in unused condition.
Cancellation and Refund:
If you cancel an order and have already made a payment, a full refund will be issued.
Delivery costs will be charged additionally if the order has been dispatched.
Initiating a Refund:
To initiate a refund, contact our customer support within the eligible period.
Provide order details and reasons for the refund request.
Processing Time:
Refunds are processed promptly upon approval.
Returns Policy
We aim to make the returns process straightforward for our customers. Please follow these guidelines:
Approved returns will result in a refund or exchange, depending on customer preference.
Return Window:
Items are eligible for return within 14 days of receipt.
Condition of Returned Item:
The returned item must be in an unused condition to qualify for a return.
Ensure the product is securely packed to prevent damage during return transit.
Initiating a Return:
Contact our customer support to initiate a return.
Provide order details and reasons for the return.
Return Shipping:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service.
Processing Returns:
Once the returned item is received, we will inspect it.
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