1. What types of herbal incense do you offer at Herbalincensesmoke.com?
At Herbalincensesmoke.com, we offer a wide range of premium herbal incense blends crafted from natural ingredients. Whether you’re looking for something calming, invigorating, or aromatic, our products cater to various preferences. Check our product listings to find your ideal blend.
2. Do you ship internationally?
Yes, we offer international shipping! No matter where you are in the world, we can deliver our products to your location. Please note that shipping times and fees may vary based on your country’s customs policies and regulations.
3. How long does shipping take for domestic and international orders?
For orders within the U.S., standard shipping typically takes 3–7 business days. International shipping times vary depending on your location but generally range from 10–20 business days. Once your order ships, you’ll receive tracking details to monitor its journey.
4. What are your shipping costs?
Shipping fees depend on your order’s destination and size. Standard rates apply for U.S. shipping, while international orders may incur additional charges. The exact cost will be calculated at checkout for your convenience.
5. Can I track my order?
Absolutely! Once your order is processed and shipped, we’ll send you a tracking number via email. Use this number to track your package through the courier’s website and stay updated on its estimated arrival.
6. What is your return policy if I’m not satisfied with my purchase?
If you’re unsatisfied with your purchase, we offer a 30-day return policy. Returns are accepted for unopened and unused products in their original packaging. Simply contact our support team to initiate a return, and we’ll provide instructions.
7. Do you offer refunds?
Yes, we offer refunds for eligible returns. Once we receive and inspect the returned item, we’ll process your refund. Depending on your payment method, it may take up to 7 business days for the refund to reflect in your account.
8. Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. We strive to accommodate changes, but once an order has been processed or shipped, it cannot be modified. Our support team will work with you to find the best solution.
9. Is your herbal incense safe and legal to use?
Yes, our herbal incense is safe when used as directed and is fully compliant with U.S. regulations. However, please use our incense responsibly, as it is not intended for human consumption. Always read product descriptions and instructions to ensure safe use.
10. How do I contact customer support for further assistance?
Our customer support team is here to help! For any inquiries or assistance with your order, you can reach us via our Contact Us page or send us an email. We strive to respond within 24 hours to ensure your satisfaction.
