Refunds & Returns Policy
Welcome to Herbalincensesmoke.com! We aim to provide you with quality herbal incense products and an excellent shopping experience. However, if you’re not entirely satisfied with your purchase, our Refunds & Returns policy is here to help. Please review the following details:Return Eligibility
- Unused & Unopened Items: To be eligible for a return, the item must be unused, unopened, and in the same condition you received it. Items must also be in the original packaging.
- Return Window: Returns are accepted within 30 days of the purchase date. Unfortunately, we cannot accept returns after this period.
Non-Returnable Items
For health and safety reasons, certain items are non-returnable. These include:
- Opened packages
- Partially used products
- Custom or special order items
Refund Process
Once your return is received and inspected, we’ll send you an email to notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds are granted, such as items returned with missing parts or showing signs of use.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with your order details, and we’ll be happy to assist.
Shipping Costs
- Return Shipping: You are responsible for covering return shipping costs. Shipping costs are non-refundable.
- Original Shipping Costs: If you receive a refund, the cost of original shipping will be deducted from your refund.
Contact Us
For any questions or to initiate a return, please contact us at support@herbalincensesmoke.com. Be sure to include your order number and a description of your issue.
Thank you for choosing Herbalincensesmoke.com! We value your satisfaction and will do our best to resolve any concerns you may have.
